FAQ

POPULAR QUESTIONS

 

HOW DO I KNOW WHICH UVB DEVICE IS RIGHT FOR ME?

We offer targeted UVB phototherapy solutions designed for different needs. Here’s a simple guide:

  • If you are treating smaller, localized areas such as individual patches on the hands, face, elbows, or knees, we recommend the UVBtreatment Precision Handheld Device. Its focused beam and compact size are ideal for spot treatment.
  • If you have larger or multiple areas to treat, such as broader patches on the scalp, back, arms, or legs, the UVBtreatment Narrowband UVB Panel provides a larger treatment area for more efficient, full-session therapy.

Still unsure? Many of our customers start with a consultation. You can download our free treatment guide or contact our support team to describe your specific condition, and we’ll help you choose the most effective solution.

WHERE CAN I CONTACT YOU?

  • You can contact us via 3 different channels... To access chat support click on the icon at the corner of your screen (bottom-right)...
  • Need more help? Email us at: info@Uvbtreatment.com. Have a weird question and want to talk to a person? Call us at: +1 949-466-3754.

WHAT PAYMENT METHODS ARE AVAILABLE?

  • We accept Paypal, Visa, Mastercard, American Express, Discover, JBC, Diners Club.

HOW ARE Uvbtreatment PRODUCTS DIFFERENT FROM OTHER BRANDS?

  • Our products reflect our belief that health should be simple, affordable, and available to everyone.
  • Our mission is to help 10 million people improve their health and quality of life 11x and save them at least $20,000 a year on surgeries, pain pills, physical therapies, etc And we are not going to accomplish that by offering poor products.

WHEN CAN I EXPECT THE RESULTS TO SHOW?

  • It takes time to help reduce the inflammation below the surface of the skin or to work through the muscle cramps you have had for many weeks, months, or years.
  • Some users experience relief really quickly while others need more time. This is based on your body and the nature of your condition.

HOW DO I KNOW YOUR PRODUCTS WORK?

  • We have more than 1,000+ 5-star reviews from past and current users. If that’s not enough, we also offer a 60-Day Relief-or-Refund Guarantee.
  • That means that you have a full 60 days to try our products and see for yourself how well they work before deciding whether or not you want to keep them. Fair enough?

 

ORDERS & SHIPPING

 

I FORGOT TO USE MY DISCOUNT, WHAT SHOULD I DO?

  • No worries! We're happy to help you with your order.
  • We're happy to help you with your order. To get started, please have your order number handy (and your friend's email address if you'd like to apply a referral credit), and contact our Customer Experience team by calling +1 949-466-3754.

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

  • You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow your shipment.

WHERE IS MY ORDER?

  • Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online at the Track Your Order page.

 

RETURNS & EXCHANGES

 

RETURNS AND REFUNDS REQUESTS:

  • Our commitment to your satisfaction is evident in our products, backed by a 60-Day 100% Money Back Guarantee. Subscription products are covered by a 60-Day 100% Money Back Guarantee.
  • If you find yourself not fully satisfied, we will initiate a refund for the entire amount you paid.
  • For returns, please:
    1.Email our support at info@uvbtreatment.com or Call at +1 949-466-3754
    2.Follow the instructions provided by our support specialist
    3.Once your request is approved, you will get a confirmation email with shipping guidelines

QUESTION NOT ANSWERED?

 

SEND US AN EMAIL TO UVBTREATMENT@DRMCHIRS.COM!

  • Please note: if you send more than one email, your email will be moved to the back of the support queue.
  • That means the more emails you send, the longer it takes to get a reply.
  • Just send us one and we will reply to it within 24 hours, that’s a guarantee. Order cancellation emails will be answered first.